The following topics will help you with common questions related to using your Yealink T46S desktop phone.
1. Main Functions
- Line Keys – The Line Keys indicate the status of your lines and associated activity. The backlighting informs you when a line is idle, ringing, in use, on hold, or disconnected altogether.
- Softkeys – The Softkeys perform the functions that appear directly above them on the display. These functions are context-sensitive, which means the function of the Softkeys changes depending on your current activity. For example, if you are conferencing, the Softkeys display functions related to the conference function
- Navigation Arrows – By pressing left, right, up or down, you can scroll through the options and lists on the display. To select an item, press the OK button in the center of the four-way Navigation Arrows. To cancel or back up to a previous screen, press the X or Cancel button below the down navigation arrow. These keys also function as a fast way to navigate to many functions, such as placed calls, received calls, and Directory Contacts.
- Feature Keys – The most commonly used feature keys include the following:
- Headset Key
- Mute Key
- Message Key
- Hold Key
- Redial Key
- Transfer Key
- Speakerphone Key
- Volume Control
There are three ways to place a call using your Yealink phone:
- Pick up the Handset, dial the number and press the Send softkey.
- Select the Line key, dial the number and press the Send softkey.
- Select the Speaker key, dial the number and press the Send softkey.
To answer an incoming call, choose one of the following options:
- Lift the Handset.
- Select the Line key associated with the incoming call.
- Select the Answer softkey, which appears when call is incoming.
- Select the Speaker key.
To answer an incoming call when you’re already on an active call, pick up the Handset or press the Answer softkey. The first call is automatically placed on hold. To retrieve the first call, tap the call you wish to continue and press the Resume softkey.
To put an active call on hold, select the Hold key . To resume the active call, select the Resume softkey.
4. Call Transfer
You can perform a blind, consulted or direct-to-voicemail transfer with your Yealink phone.
A Blind (or unannounced) Transfer takes place when you transfer a call to someone else without announcing the call first. To conduct a Blind Transfer while on an active call, press or the Transfer softkey. Enter the destination to which you wish to transfer the call. Then, press or the Transfer softkey again. This completes the transfer.
A Consulted (or announced) Transfer is performed when you announce the call to the recipient prior to transferring the call. To conduct a Consulted Transfer, while on an active call, press Hold . The caller is automatically placed on hold. Then, press the New Call softkey. Dial the receiving party and press the Send softkey again. Once the receiving party answers, announce the call. To complete the transfer, press or the Transfer softkey.
A Direct-to-Voicemail Transfer is performed when you wish to transfer a call directly to another user’s voicemail. To conduct a Direct-to-Voicemail Transfer, while on an active call, press or the Transfer softkey. The caller is automatically placed on hold. Next, enter Star (*) 55, followed by the user’s extension, then press or the Transfer softkey again. This completes the transfer to voicemail.
5. Three-Way Conference Call
To initiate a Three-Way Conference Call, while on an active call, press the Conference softkey. Dial the second number and press the Send softkey. When the second party answers, press the Conference softkey again to connect the calls.
6. Do Not Disturb
The Do Not Disturb Feature is used to send all incoming calls to voicemail. To enable Do Not Disturb, tap the DND softkey. You will see the Do Not Disturb Icon on the home screen indicating that the feature has been enabled. Once Do Not Disturb is enabled, calls cannot be received until you disable the feature. To disable this feature, repeat the previous steps.
7. Call Forwarding
By default, calls that are not answered will go to voicemail. To forward calls to a destination other than voicemail, enable Call Forwarding or change your Voice Portal Busy and No Answer settings.
To enable this feature, select the Menu softkey. Then tap Features, then Call Control and then select Call Forward. Next, select the type of forwarding option that you would like to enable. Options include:
- Always Forward, which will forward all incoming calls to a specified forward-to destination.
- Busy Forward, which will only forward calls if you do not answer, and
- No Answer Forward, which will forward calls when the Do Not Disturb feature is enabled, or if your line is busy.
Tap the type of Call Forwarding you wish to enable. Select On and enter the phone number to which to forward calls to. Select Save when you are done. You will see the Forwarding Indicator on the home screen.
Note: When configuring No Answer Forwarding, you must also select the number of seconds before the call is forwarded. To configure, select Call Forward, then No Answer Forwarding. Turn the feature On and enter the number to which to forward calls to. Then, select number of seconds it would take to forward calls. You can choose from 0 – 120 seconds. Make your selection and select the Save softkey when you are done.
To disable Call Forwarding, select the forwarding service to disable. Then select Off.
8. Call Park and Retrieve
Parking Calls – To park a call, while on an active call, select the More softkey, then select Park. When prompted, dial the extension number against which you wish to park the call followed by pound (#) or simply dial pound (#) to park the call against your own number. Your call has now been parked.
Retrieving Calls – To retrieve a parked call, while the phone is idle, select the More softkey, then select Retrieve. When prompted, dial the extension number against which the call was parked followed by pound (#) or simply dial pound (#) to retrieve a call parked against the number from which you are calling.
Note: Only one call can be parked on an extension at any given time.
9. Adding Contacts to Directory*
To create a new contact from the Call History list, follow these steps:
- Select the Redial/History key.
- Tap the Information icon next to the number you wish to store.
- Tap Add and select which group you would like to store this contact to.
- Enter the name of the contact in the field.
- Select Save.
*Note: If the phone reboots or receives a software update or new configuration, contacts that were added to the physical phone will be lost. However, all changes made through CCI Account Center and/or the User Portal will be applied each time the phone reboots.
10. Voicemail Setup
- To set up your voicemail for the first time, select the Message key .
- Enter your default password, followed by the pound (#) key. The system will ask you to enter your new passcode. Enter your new passcode followed by the pound (#) key, then confirm your new passcode, once again followed by the pound (#) key.
11. Voicemail Access
- A Message Waiting Indicator notifies you when you have a new voicemail message.
- To check your voicemail, press the Message key.
- When prompted, enter your voicemail passcode followed by the pound (#) key. Follow the audio prompts to retrieve your voicemail messages. If you forget your voicemail passcode, please contact your system administrator to have it reset.
12. Call History
To view a Missed Call, Received Call or Placed Call:
- Select the Redial/History key . The screen will display the all-call list.
- Use the Right/Left Navigation Arrows to switch between All, Dialed, Received, Missed and Forwarded call lists.
- Use the Up/Down Navigation Arrows to select the desired entry.
- Select the Options softkey, and then select Detail from the prompt list.
To dial a call from the History list, select the desired entry, and then press the Send softkey.
13. Bluetooth Connectivity
The Bluetooth USB dongle (BT40) adds Yealink phones connectivity to a wide variety of Bluetooth headsets that allow you to receive calls wherever you are in the office. It is compatible with headsets using Bluetooth specifications version 4.0 or older.
To get started using a Bluetooth USB dongle, follow these steps:
- Turn on the Bluetooth headset.
- Then insert the USB dongle into the USB port on the back of the phone with the word TOP facing upwards.
- Next, pair the headset with the Bluetooth USB dongle. Press and hold the multifunction key on the Bluetooth headset until the indicator LED alternately flashes red and blue. This means the Bluetooth headset is in pairing mode.
- Activate the Bluetooth feature on the phone by going to the menu screen and choosing Settings.
- Select Basic and scroll down to select Bluetooth.
- Then select Scan. The phone will start searching for Bluetooth headsets within a 10-meter range and will display all detected Bluetooth headsets on the screen.
- Select the desired Bluetooth headset from the list. If needed, enter the PIN (0000) to pair and connect the headset. Your headset is now paired and ready to use.
Note: The USB dongle provided by Yealink supports hot plug, which means the device can be connected and disconnected from an operational phone without needing to be rebooted.
Using Your Paired Bluetooth Headset
- To answer an incoming call, with the Bluetooth headset paired and connected, press the multifunction key on the Bluetooth headset.
- To answer a call when there is already an active call, press the multifunction key to pick up that call. The original call is placed on hold.
- To end a call, press the multifunction key on the Bluetooth headset.